Frequently Asked Question
The DSQ only works on Windows. To use the DSQ on a Mac, you need to install a Windows Parallel Desktop.
It is assumed here that the clinic is already using the DSQ, so the work site is already configured.
Enter your DSQ key once Ofys is opened and you are logged in.
1. In the « Administration » environment, open the « Settings », then open « Preferences » :
2. Open the DSQ tab at the bottom, and write in your Alias, which is your full name (First name Last name). Save with the blue disk at the top :
3. In the left menu, double click on your name to open your user profile:
4. In the "Professional" section, remove the first "1" from your professional code, as well as the last digit if present, so that there are only 5 digits. Then, click "Search for the professional at the QHR". You will be prompted to enter your DSQ password in the window that appears.
A window should indicate "Success" and ask if you want to import the DSQ professional. Click "Yes".
5. Put the « 1 » back in your professional code (or the RAMQ sync won’t work), as well as the last number if it was there before. Save with the blue disk at the top.
Your DSQ is linked!
* If it is a resident or a nurse, add the date of birth at the top next to the name, clear the entire license number and search just with the name and date of birth.
If you get an error saying that the alias is not found in the registry, it could be that the alias you entered in the preferences is wrong. The alias is the name under which you are registered at DSQ; it must be spelled the same way, including capitalization.
Here's how to know your alias:
- Insert your key into the computer.
- In the Windows search, type certmgr.msc, then press Enter.
- In the window that opens, double-click Personal, then Certificates. The way your name is written there is your alias.
- If your name does not appear there, the key is not being read by your computer. There are several reasons for this: faulty USB Port, faulty DSQ key, Windows session configuration problem, etc.
- Remove the key and put it back (if you have closed Ofys in the meantime, you must always remove and put back the key).
See how in this video: https://www.loom.com/share/c3b9972e006d45e380f15b098d8e85d7